StockVix, explained.
Practical answers before you start, and as your business grows.
24 answers
Getting started
How do I activate StockVix?
Install and open StockVix. Read and accept the License Agreement, then enter your purchase email and STV license key on the startup activation screen. Connect to the internet for activation. Once your license is valid, continue to first-run setup or sign in to your existing workspace.
Download StockVixWhich operating systems does StockVix support?
StockVix is designed for Windows and macOS. Choose the Windows .exe installer or macOS .dmg from the Download page. Installer availability is shown separately for each platform; use the package that matches your computer.
Do I need to install development tools?
No. You do not need Node.js, Rust, database drivers or development frameworks to use StockVix. The installer handles the application dependencies. On Windows, an internet connection is needed to download WebView2 if it is not already installed.
Can I change the language and appearance?
Yes. StockVix supports English, Simplified Chinese and Malay (Malaysia), with Light and Dark themes. Choose them during setup or change them in Settings → Regional and appearance.
Licensing
What happens if my license is missing or invalid?
StockVix shows the License Agreement and activation screen before business setup or sign-in. Business pages stay blocked until a valid license is active. Purchase and support actions remain available from that screen. Existing business records are not erased by a license expiry or activation failure.
Can I use one license on more than one computer?
The current paid plans provide one computer per license. A license is bound to the activated computer. Browser POS access is a separately enabled connection to that running StockVix host, not a second desktop activation.
Compare plansHow do I move my license to another computer?
While connected to the internet, use Settings → License to deactivate the license on the current computer, then activate it on the new computer with the same purchase email and STV key. Back up and restore business records separately; moving a license does not move your data. If the old computer is unavailable, contact support for help.
Can I work without an internet connection?
StockVix checks license validity online when it starts. If the service cannot be reached, a valid signed certificate can allow use until that certificate expires. When a connection is detected again, StockVix checks the license immediately. Initial activation, certificate renewal and online deactivation require internet access. Offline access is not indefinite.
Billing
What is included in each plan?
Monthly, Yearly and Lifetime plans include the same StockVix feature set; the access period differs. The Pricing page shows the current amounts, full durations and inclusions from the product catalogue. Lifetime refers to the supported commercial lifetime of StockVix.
See current pricingWill my payment renew automatically?
No. The current plans use one-time payments through Stripe-hosted checkout, not recurring subscriptions. Monthly and Yearly access starts when payment is confirmed. Available promotion codes can be entered at checkout.
Is a free trial available?
Yes. The Get Trial page shows the current trial duration. Verify your Gmail address with an email code before requesting a trial key. One trial is available per Gmail address; further requests from the same network require administrator approval. No payment is required. Install the current StockVix version to activate a trial key.
Request a trialWhere can I find my license key after paying?
After payment is verified, the purchase confirmation page displays your STV key and it is emailed to your purchase address. If the page is still preparing, allow it to finish and check your spam folder. For a missing email or an unresolved confirmation, contact support with your purchase email and payment reference. Do not share your full license key publicly.
Who can help with billing or a refund request?
Contact WhatsApp support with your purchase email, payment reference and the issue. Refund eligibility follows the policy provided at purchase and applicable mandatory consumer rights. This FAQ does not promise automatic refunds or a fixed refund period.
Read the License AgreementStock & POS
Can I manage physical products and digital items together?
Yes. The catalogue supports physical products, services and digital items, including variants, categories, brands and images. Digital inventory can hold software keys, vouchers, authorized accounts and digital files with controlled access, assignment and delivery. Only sell items you own or have lawful authority to transfer.
Explore featuresDo I have to use POS?
No. POS is optional. Enable or disable it in Settings → Modules, and choose whether to present it inside StockVix. Inventory, purchasing and other enabled modules can be used without turning on POS.
Can I use POS in a browser or on another device?
Yes, after explicitly enabling and configuring browser access. A browser on the host computer can use its localhost address. Other devices on your network require network POS setup, authenticated access and connection controls. The host computer and StockVix must remain running. This is not a public internet storefront.
Can I scan or generate barcodes and QR codes?
POS supports product-code lookup and camera scanning when camera access is available and permitted. Products can use existing codes or generated internal StockVix identifiers, with label previews and printing. Generated internal codes are not manufacturer-issued UPC, EAN or GTIN values. Camera availability depends on the device and browser connection.
How do I receive, transfer or correct stock?
Use purchasing and receiving for incoming stock, transfers for movements between locations, and stocktakes or approved adjustments for corrections. Review a document before posting. Posted records are not edited directly; returns, reversals or compensating records keep the movement history traceable.
Does forecasting automatically order more stock?
No. Forecasting and replenishment prepare recommendations for review. Check demand history, stock, targets and suppliers before acting. Recommendations do not automatically post stock movements, place supplier orders or make external payments.
Data & updates
Where are my business records stored?
Business records stay on your computer. They are not automatically uploaded to an Odeysoft inventory database. License verification and update checks communicate with their configured services; an update check sends the product name and installed version, not your inventory, customer records or digital secrets.
How should I back up or move my business records?
Use StockVix’s Backup & restore workflow to create a verified backup, keep it somewhere safe and review it before restoring. Backups containing protected digital data require encryption. Keep the backup password safe. A license transfer and a business-data restore are separate steps. Do not move or copy the live database while the app is using it.
Does StockVix sync through OneDrive or Google Drive?
Automatic cloud sync is not currently available. You can keep completed backup files in storage you control, but do not place the live database in a synchronized drive folder. Browser POS shares access to the running host; it does not synchronize independent desktop databases.
How do I check for and install an update?
Open Settings → About to check for updates and review available release information. If an update is available, use the offered download action and run the official installer yourself. StockVix does not silently execute an installer. Back up your business records before upgrading.
Where can I get support or a User Guide?
Browse the User Guide for step-by-step instructions, or search by the task you want to complete. Use WhatsApp support for help with StockVix. The app also provides these links in Settings → About.
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Still have a question?
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